www.kinetico.co.uk (Website) is brought to you by KineticoUK Limited, a company incorporated and registered in England and Wales undercompany number 02473777 whose registered office address is at Bridge House,Park Gate Business Centre, Park Gate, Hampshire SO31 1FQ.

Why you should read this policy

We take the privacy of visitors to our Website (you) veryseriously. Please read this privacy policy (Policy) carefully as it containsimportant information about how your personal data will be used. 

Personal data we may collect about you

Information that you provide

Personal information about you (such as your name, emailaddress, phone number) will be obtained, whenever you complete forms on theWebsite.

We will also obtain personal information you provide whenyou send feedback, post material, contact us for any reason and by any medium,sign up to a service, make purchases through the website, share information viathe Website’s social media functions, enter a competition, complete a survey orreport a problem with the Website.

We may ask you to provide sensitive personal data from timeto time. If such data is requested, you will be given additional information asto why the sensitive personal data is being requested and how it will be used.

We may retain a record of any contact you make with us.

Personal Information about other individuals

If you give us information on behalf of someone else, youconfirm that the other person has appointed you to act on his/her behalf andhas agreed that you can:

give consent on his/her behalf to the processing of his/herdata;

receive on his/her behalf any data protection notices;

give consent to any transfer of his/her data;

Information from third parties

Occasionally we may receive information about you from othersources (such as credit reference agencies), which will be added to theinformation already held about you in order for us to help supply our servicesand products to you.

Information that will be collected automatically

Cookies: We may monitor your use of the Website through theuse of cookies and similar tracking devices. For example, we may monitor howmany times you use the Website, which pages you go to and traffic data. Thisinformation helps to build a profile of users to the Website. Some of this datawill be aggregated or statistical, which means that we will not be able toidentify you individually. For further information on the use of cookies on theWebsite, please see the sections on cookies below.

Device information: We may also collect information aboutyour device each time you use the Website. For example, we may collectinformation on the type of mobile device that you are using and its uniquedevice identifier (for example, the device’s mobile phone number, or the MACaddress of the device’s wireless network interface), the type of mobile browserthat you are using, the mobile operating system that you are using, mobilenetwork information and the time zone setting.

Information on your device: We may also collect informationwhich is stored on your device each time you use the Website. For example, wemay collect contact information, login information and other digital contentwith your prior consent.

Location data: We may also collect information to determineyour location using GPS technology or such other location-tracking software wemay use from time to time. Some of the features of the Website may requireaccess to such location data to work. If you would like to use any suchfeature, you will be asked to consent to provide such location information. Youcan withdraw your consent to providing this information at any time by emailinginfo@kinetico.co.uk or contacting us via the contact details at the bottom ofthis policy.

How your personal data will be used

We will use your personal data for the following purposes:

to help identify you and any accounts you hold withKinetico;

administration;

research, statistical analysis and behavioural analysis;

customer profiling and analysing your purchasingpreferences;

marketing – see 'Marketing and opting out', below;

fraud prevention and detection;

billing and order fulfilment for purchases made through theWebsite;

credit scoring and credit checking – see 'Credit checking',below;

customising the Website and its content to your particularpreferences;

to notify you of any changes to the Website or to ourservices or products that may affect you;

improving our services and products.

We use Hotjar to better understand our users’ needs and tooptimize this service and experience. Hotjar is a technology service that helpsus better understand our users’ experience (e.g. how much time they spend onwhich pages, which links they choose to click, what users do and don’t like,etc.) and this enables us to build and maintain our service with user feedback.Hotjar uses cookies and other technologies to collect data on our users’behaviour and their devices. This includes a device's IP address (processedduring your session and stored in a de-identified form), device screen size,device type (unique device identifiers), browser information, geographiclocation (country only), and the preferred language used to display ourwebsite. Hotjar stores this information on our behalf in a pseudonymized userprofile. Hotjar is contractually forbidden to sell any of the data collected onour behalf.

For further details, please see the ‘about Hotjar’ sectionof Hotjar’s support site.

What is our lawful basis or ground for using your personaldata?

Under laws that are designed to protect your personal data,we need to have what is called a lawful basis or ground each time we use, shareor otherwise process your personal data.

By reading and agreeing to this Privacy Policy, you areconsenting to us processing your personal data as detailed within this PrivacyPolicy.

We may also need to process your personal data to complywith any legal obligations which may be applicable. Likewise, we may processyour personal data where this is in the public interest or it is to protectyour vital interests, but this will only be in rare circumstances.

In most cases, our processing of your personal data isnecessary for the performance of our services to you.

Certain uses of your personal data, or other processingactivities, may not be strictly necessary to perform our services to you;however, they may be necessary for the purposes of our legitimate interests orthe legitimate interests of a third party. They may also be in your interests.

When we say "legitimate interests", we mean our(or a third party's) interests in enabling us to provide our services to you asefficiently and securely as possible. For example, we may choose to use a thirdparty to store your personal data; we may do this in part because our use ofthat service means that your personal data is more secure.

Marketing and opting out

If you have provided your consent to receive news, specialoffers or promotions from us, we may contact you by mail, telephone, sms,text/picture/video message, email, about products, services, promotions,special offers and charitable causes that may be of interest to you.

We may share your personal data with organisations which areour business partners and we or they may contact you (unless you have asked usor them not to do so) by mail, telephone, SMS, text/picture/video message,email, about products, services, promotions, special offers and charitablecauses that may be of interest to you. If you prefer not to receive any furtherdirect marketing communications from us or our business partners, you can optout at any time. See further 'Your rights', below.

The Website may contain links to other websites or appswhich we or our partners own, or websites or apps of our partners or thirdparties. Please note that if you follow any of these links, the websites, appsand services provided through them will have their own privacy policies/termsof use. We do not accept any responsibility or liability for their respectiveprivacy policies/terms of use or the collection and use of any personal datacollected through these websites, apps or services. Please ensure that youreview the relevant privacy policies/terms of use prior to providing anypersonal data to, or using these websites, apps and services.

Disclosure of your personal data

We may disclose your personal data to:

other companies that become partners or part of a group withKinetico UK Limited;

a third party who acquires Kinetico UK Limited or acquiressubstantially all of its assets, in which case the personal data shall be oneof the acquired assets;

our agents and service providers;

law enforcement and regulatory agencies in connection withany investigation to help prevent unlawful activity or as otherwise required byapplicable law;

business partners in accordance with the 'Marketing andopting out' section above.

Keeping your data secure

We will use technical and organisational measures tosafeguard your personal data, for example:

where you create an account on the website, this will becontrolled by a password and username that are unique to you;

we will store your personal data on secure servers;

payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard yourpersonal data, you acknowledge that the use of the internet is not entirelysecure and for this reason we cannot guarantee the security or integrity of anypersonal data that are transferred from you or to you via the internet.

Transfers of data out of the EEA

We will make reasonable efforts to ensure that your data isnot transferred outside the European Economic Area (EEA). Where we use dataservers that may transfer data out of the EEA, we will take steps to ensureadequate protections are in place to ensure the security of your informationand give you remedies in the unlikely event of a security breach.

All information you provide to us is stored with secure dataprocessors for the purposes of storing your data, accounting purposes andsocial media purposes, for example. A copy of your information is also storedsecurely on our internal server and computers where access is restricted.

Please note that we review all processors we utilise andensure that there are adequate safeguards in place to protect your personaldata, such as adherence to binding corporate rules or compliance with the EU-USPrivacy Shield Framework, which is a mechanism that ensures compliance with EUdata protection requirements when transferring personal data from the EuropeanUnion to the United States. You can learn more about Privacy Shield here:https://www.privacyshield.gov/welcome

While we will use all reasonable efforts to safeguard yourpersonal data, you acknowledge that the use of the internet is not entirelysecure and for this reason we cannot guarantee the security or integrity of anypersonal data that are transferred from you or to you via the internet. If youhave any particular concerns about your information, please contact us usingour contact details at the bottom of this policy.

What you can do to keep your information safe

If you want detailed information from Get Safe Online on howto protect your information and your computers and devices against fraud,identity theft, viruses and many other online problems, please visitwww.getsafeonline.org. Get Safe Online is supported by HM Government andleading businesses.

Monitoring

We may monitor and record communications with you (such astelephone conversations and emails) for the purpose of quality assurance,training, fraud prevention and compliance.

Your Consent and Rights of Access

We will collect and store information about you with yourconsent, as detailed above. You provide us with your consent by choosing toprovide your personal details when you contact us, completing forms on ourwebsite and when you use our service and by reading and agreeing to thisPrivacy Policy

You can change your mind or remove or add your consent atany time.

You have the right of access to your personal records orother information that we hold about you. There is no administrative charge forthis service.

You have the right to rectify any errors in the data we holdabout you. If any data or information we hold about you is inaccurate, or outof date, please contact us and we will correct this immediately.

You have the right to have the data we hold about youerased.

If you wish us to continue to store your information butwish us to keep your data separate and not process it in any way, please let usknow.

You have the right to ask us to stop processing yourpersonal data for direct marketing purposes. You may also specify that youobject to direct marketing by particular channels such as by email ortelephone. If this is the case, please specify the channels you are objectingto in your communications with us.

You have the right to data portability. If you wish toobtain your data for your own purposes across different services, we willprovide this information to you in a CSV file. There is no administrativecharge for this service.

You have the right to object to any direct marketing.

To revise your consent, access, amend or remove your recordsor assert any of your rights set out above, you should send your request inwriting to us at info@kinetico.co.uk.

You will need to provide proof of identity and address (e.g.a copy of your driving licence or passport, and a recent utility or credit cardbill) and specify the personal data you want access to, amended or removed.

How long we will store your data

We will store your data for as long as necessary for thepurpose of processing. The data may be deleted in the following circumstances:

You have withdrawn your consent to data processing

The original purpose for processing the data is no longerrelevant or cannot be performed any more.

The data is no longer up to date or accurate.

Children

Kinetico UK Limited only offers services to individuals overthe age of 18. In using our services, you confirm that you have read andconsented to this Policy and verify that you are over the age of 18.

Use of cookies

A cookie is a small text file which is placed onto yourmobile (or other electronic device) when you access the Website. We use cookiesand other online tracking devices on the Website to:

keep track of the items stored in your shopping basket andtake you through the checkout process;

recognise you whenever you visit the Website (this speeds upyour access to the Website as you do not have to log on each time);

obtain information about your preferences, online movementsand use of the internet;

carry out research and statistical analysis to help improvethe Website content, products and services and to help us better understand ourvisitor and customer requirements and interests;

target our marketing and advertising campaigns and those ofour partners more effectively by providing interest-based advertisements thatare personalised to your interests; and

make your online experience more efficient and enjoyable.

The information we obtain from the use of cookies will notusually contain your personal data. Although we may obtain information aboutyour device such as your IP address, your browser and/or other internet loginformation, this will not usually identify you personally. In certaincircumstances we may collect personal information about you – but only whereyou voluntarily provide it (e.g. by completing an online form) or where youpurchase goods or services from us.

In most cases we will need your consent in order to usecookies on this Website. The exception is where the cookie is essential inorder for us to provide you with a service you have requested (e.g. to enableyou to put items in your shopping basket and use the check-out process).

Consent (notification on home page)

There is a notice on the Website home page which describeshow cookies are used and which also provides a link to this Policy. You will bepresented with an option to accept the terms of this Privacy and Cookie Policy.If you use this Website after this notification has been displayed to you, youwarrant that you have consented to the use of cookies for the purposesdescribed in this Website privacy policy. Please see the below section on howto turn off cookies.

Third-party cookies

We work with third-party suppliers who may also set cookieson the Website which, for example, we may use to display video content. Thesethird-party suppliers are responsible for the cookies they set on our Website.If you want further information, please go to the website for the relevantthird party. You will find additional information in the table below.

Description of cookies

The cookies that we utilise on our Website are placed tofulfil such functions as allowing visitors to share content with a range ofnetworking and sharing platforms, analysing how you use the Website and givingyou a better and more personalised experience.

Our Website uses the following cookies:

Session cookies expire at the end of your browser sessionand allow us to link your actions during that particular browser session.

Persistent cookies are stored on your device in betweenbrowser sessions, allowing us to remember your preferences or actions acrossmultiple sites.

How to turn off cookies

If you do not want to accept cookies, you can change yourbrowser settings so that cookies are not accepted. If you do this, please beaware that you may lose some of the functionality of the Website. For furtherinformation about cookies and how to disable them, please go towww.aboutcookies.org or www.allaboutcookies.org.

Our contact details

We welcome your feedback and questions. If you wish tocontact us or our Data Protection Officer, please send us an email to  info@kinetico.co.uk or fill in thecontact form available on the Website at  https://www.kinetico.co.uk/customer-support/contact-us,specifying that the communication is for the Data Protection Officer. You canalso write to us Bridge House, Park Gate Business Centre, Park Gate, HampshireSO31 1FQ or call us on  0800 056 8686. 

Changes to this privacy policy

We may change this Policy from time to time. You shouldcheck this policy frequently to ensure you are aware of the most recent versionthat will apply each time you use the Website.

Data Protection Supervisory Authority

The Data Protection Supervisory Authority in the UK is theInformation Commissioners Office. Should you have any complaints about the waywe handle your data, you may direct them to the ICO. More information on theICO can be found on their website here:  https://ico.org.uk