INTRODUCTION
These General Terms and Conditions of Sale of KINETICO SPAIN, S.L.U. (hereinafter, “KINETICO”) govern the online sale of Kinetico products to professional clients, and are not applicable to individuals acting as end consumers, via our website: https://portal.kinetico.eu.
Access to https://portal.kinetico.eu is restricted to professional clients (hereinafter, “Professional” or “Client”) who have been previously registered in Kinetico’s system and provided with a username and password. This includes businesses and self-employed individuals operating within the scope of their commercial, business, trade, or professional activities, and who have a professional address in Spain or within the European Union.
Any individual acting on behalf of a legal entity declares that they possess sufficient authority to represent said entity at the time of the transaction.
These general terms and conditions may be modified at any time by Kinetico. However, purchases made prior to such modifications will not be affected and will remain subject to the terms in effect at the time the order was placed.
Please read these General Terms and Conditions of Sale, our Cookie Policy, and our Privacy and Data Protection Policy carefully before using this website. By using our website or placing an order through it, you consent to be bound by these policies.
OUR DETAILS
The details of KINETICO are as follows:
Company Name: Kinetico Spain, S.L.U.
Registered Office: c/Aiguafreda, 8 (Polígon Industrial Ametlla Park), 08480, L’Ametlla del Vallès (Barcelona)
Tax Identification Number (N.I.F.): B-60326279
Registered in the Mercantile Registry of Barcelona: Protocol 2185, Sheet No. 94459, Folio 0040, Volume 25843, General Section
Telephone: 902 305 310 / +34 936 934 300
Email: portal@kinetico.eu
YOUR DATA
The data you provide during the purchase process or previously will be processed in accordance with our Privacy Policy.
Should the Client wish to modify any of the data registered in Kinetico’s system, they must contact Kinetico directly.
INTELLECTUAL PROPERTY
© Copyright 2025 KINETICO SPAIN, S.L.U. All exploitation rights reserved. The intellectual property rights over the entire content of this website (including logos, registered trademarks, texts, images, videos, and any other visual or auditory elements) are owned by KINETICO SPAIN, S.L.U. Reproduction, retransmission, copying, transfer, or dissemination, in whole or in part, of its content without express written authorisation is prohibited. Non-compliance with this prohibition entitles Kinetico to take legal action as provided under the Intellectual Property Law, including the adoption of precautionary measures stipulated therein.
CONTENT AND LINK LIABILITY
KINETICO SPAIN, S.L.U. assumes no responsibility for any infringements committed by users or for any damages resulting from the use of this website.
KINETICO SPAIN, S.L.U. reserves the right to update and modify information without prior notice and is not responsible for the content, accuracy, or errors in the links accessible through the website. The sole purpose of these links is to provide users with information that may be of interest.
PRODUCTS
The products available for each Professional are those displayed in their portal profile upon logging in with their username and password.
Products are presented in accordance with legal recommendations and as accurately as possible; however, there may be differences between the products shown on the website and those delivered. Images accompanying the products are for illustrative purposes only. Kinetico reserves the right to make partial or total changes to its products, as well as to the descriptive and/or photographic fields on the website.
ORDERS
The Professional must access their profile on the website using their username and password to place an order. Selected products should be added to the shopping cart, allowing the Professional to verify order details, total final price, and make changes before finalising the order.
All products in the order are subject to availability. In the event of unavailability of one or more requested products or supply difficulties, this will be indicated on the website. If not, Kinetico commits to contacting the Professional as soon as possible to inform them of any substitute products of equal quality and value or the upcoming availability date. The Client will then have the option to wait until the product is available or to cancel the order, in whole or in part.
Any offer made by Kinetico is subject to the validity period indicated therein or, failing that, for the period accessible to the user.
PRICE
Product prices are in euros, excluding VAT, and are understood to be "ex-works" from Les Franqueses del Vallès (Barcelona) (EX WORKS), including packaging. All taxes, duties, and any other expenses are the responsibility of the Professional user. Shipping costs are not included, except under special conditions previously agreed upon between the parties.
Kinetico reserves the right to modify product prices at any time. However, these changes will not affect orders that have already been confirmed prior to the variation.
PAYMENT AND INVOICE
The accepted payment methods will be those specified by the Customer in their customer profile within the Kinetico system.
The order will be confirmed once the payment has been validated and its receipt confirmed.
Kinetico will send an email with an order confirmation, including details of the purchased products, prices, discounts, and any applicable charges.
Additionally, the Customer will receive the invoice for the order at the email address registered in their portal profile.
Upon placing and accepting the order, the party responsible for arranging and/or covering the transport cost will be determined. If the cost is to be borne by the Customer, the corresponding amount will be reflected in the invoice, provided that the transport has been arranged by Kinetico.
DELIVERY
The products will be delivered to the Customer at the delivery address selected via the Portal, which must already be recorded in their customer profile within the Kinetico system, and is confirmed prior to finalising the purchase.
Transport will be arranged according to the option selected by the Customer when placing the order:
Collection from our warehouse: no additional cost.
Home delivery: the cost will be specified once product availability has been confirmed.
This information will also be included on the invoice, if the transport is managed by Kinetico.
The estimated delivery time and expected delivery date will be indicated in the order summary and in the confirmation email. Deliveries will take place Monday to Friday, excluding public holidays.
The indicated delivery times are approximate, and Kinetico will make every effort to meet the expected delivery date. Kinetico will not accept penalties or be held responsible for delays due to force majeure or causes beyond its control. In the event of a delay, the Customer shall not be entitled to cancel the order or claim compensation from Kinetico.
The shipment will be notified to the Customer by email once it has left the warehouse, including the name of the transport company.
An order is considered delivered once the carrier delivers the product(s) to the address provided and to the Customer or a third party designated by the Customer, as evidenced by the signature on the delivery receipt.
Kinetico shall not be held responsible for any failure to deliver the product(s) due to incorrect or incomplete information provided by the Customer.
Kinetico reserves the right to cancel any order when deemed necessary, notifying the Customer and providing justification for the decision not to fulfil the order due to reasons beyond its control or force majeure, such as traffic accidents, severe weather conditions, or other circumstances. In such cases, the Customer may choose to receive a similar order once the issue has been resolved, or to be reimbursed for the amount paid.
The Customer must inspect the goods upon delivery and note any visible issues on the delivery slip. Additionally, any incident must be reported to Kinetico via email at portal@Kinetico.eu
within 24 hours of receipt, including photographs of both the product and its packaging. Kinetico will not be responsible for any replacements if these conditions are not met.
RETURNS
Returns are not accepted unless due to shipping errors by Kinetico or defective products covered by warranty. In such cases, to proceed with the return, the invoice and corresponding prior order must be provided. Failure to provide this documentation will result in the denial of the merchandise return. In any case, no returns will be accepted without prior written authorisation from KINETICO. If agreed upon, the material must be sent properly packaged, with shipping costs prepaid, to our warehouses in L’Ametlla del Vallès. Returns of special orders tailored to the characteristics and plans requested by our clients will not be accepted under any circumstances.
Corresponding credits will be noted in the account and deducted from future invoices.
CANCELLATION
Without prejudice to other claims that may correspond to Kinetico, we reserve the right to terminate any transaction in the event of the Client's breach of any of these conditions, as well as in cases of partial or total non-payment of an order, delays in payment for previous supplies, existing claims against the distributor, or indications of insolvency or failure to meet their obligations as a business entity.
RESERVATION OF TITLE
Kinetico reserves ownership of the sold goods until the buyer has made all payments, reserving the right to withdraw them, in whole or in part, from the Client's premises.
WARRANTY
Kinetico Spain, S.L.U. commits to honouring the legal warranty of the products and services offered on its website, in accordance with applicable legislation and Kinetico's general terms and conditions of sale.
CUSTOMER SERVICE
For any questions, inquiries, requests, suggestions, or incidents, you can contact us via telephone at 902 305 310 / +34 936 934 300, by email at portal@kinetico.eu, or by postal mail at the following address: c/Aiguafreda, 8 (Polígon Industrial Ametlla Park), 08480, L’Ametlla del Vallès (Barcelona).
MARKETING AND REGULATORY COMPLIANCE
The Client must maintain a standard of conduct aligned with the ethical principles that should govern business activity, acting responsibly, honestly, and with integrity towards their own clients. The Client must also comply with all applicable regulations, particularly those concerning users and consumers. Furthermore, the Professional shall act in their own name and on their own account, assuming full responsibility for their actions towards their clients, as well as the legal and commercial risks of their business activity. The Professional must also comply with all legal requirements applicable to the exercise of said activity.
APPLICABLE LAW AND JURISDICTION
The legal relationship between the Parties shall be governed by Spanish law. Any legal action that may arise between the Parties shall be submitted to the Courts and Tribunals of the city of Granollers, with the Professional expressly waiving any other jurisdiction that may correspond to them.