INTRODUCTION
These General Terms and Conditions of Sale of KINETICO SPAIN, S.L.U. (hereinafter, “KINETICO”) govern the online sale of Kinetico products to professional clients, and are not applicable to individuals acting as end consumers, via our website: https://portal.kinetico.eu.
Access to https://portal.kinetico.eu is restricted to professional clients (hereinafter, “Professional” or “Client”) who have been previously registered in Kinetico’s system and provided with a username and password. This includes businesses and self-employed individuals operating within the scope of their commercial, business, trade, or professional activities, and who have a professional address in Spain or within the European Union.
Any individual acting on behalf of a legal entity declares that they possess sufficient authority to represent said entity at the time of the transaction.
These general terms and conditions may be modified at any time by Kinetico. However, purchases made prior to such modifications will not be affected and will remain subject to the terms in effect at the time the order was placed.
Please read these General Terms and Conditions of Sale, our Cookie Policy, and our Privacy and Data Protection Policy carefully before using this website. By using our website or placing an order through it, you consent to be bound by these policies.
OUR DETAILS
The details of KINETICO are as follows:
Company Name: Kinetico Spain, S.L.U.
Registered Office: c/Aiguafreda, 8 (Polígon Industrial Ametlla Park), 08480, L’Ametlla del Vallès (Barcelona)
Tax Identification Number (N.I.F.): B-60326279
Registered in the Mercantile Registry of Barcelona: Protocol 2185, Sheet No. 94459, Folio 0040, Volume 25843, General Section
Telephone: 902 305 310 / +34 936 934 300
Email: portal@kinetico.eu
YOUR DATA
The data you provide during the purchase process or previously will be processed in accordance with our Privacy Policy.
Should the Client wish to modify any of the data registered in Kinetico’s system, they must contact Kinetico directly.
INTELLECTUAL PROPERTY
© Copyright 2025 KINETICO SPAIN, S.L.U. All exploitation rights reserved. The intellectual property rights over the entire content of this website (including logos, registered trademarks, texts, images, videos, and any other visual or auditory elements) are owned by KINETICO SPAIN, S.L.U. Reproduction, retransmission, copying, transfer, or dissemination, in whole or in part, of its content without express written authorisation is prohibited. Non-compliance with this prohibition entitles Kinetico to take legal action as provided under the Intellectual Property Law, including the adoption of precautionary measures stipulated therein.
CONTENT AND LINK LIABILITY
KINETICO SPAIN, S.L.U. assumes no responsibility for any infringements committed by users or for any damages resulting from the use of this website.
KINETICO SPAIN, S.L.U. reserves the right to update and modify information without prior notice and is not responsible for the content, accuracy, or errors in the links accessible through the website. The sole purpose of these links is to provide users with information that may be of interest.
PRODUCTS
The products available for each Professional are those displayed in their portal profile upon logging in with their username and password.
Products are presented in accordance with legal recommendations and as accurately as possible; however, there may be differences between the products shown on the website and those delivered. Images accompanying the products are for illustrative purposes only. Kinetico reserves the right to make partial or total changes to its products, as well as to the descriptive and/or photographic fields on the website.
ORDERS
The Professional must access their profile on the website using their username and password to place an order. Selected products should be added to the shopping cart, allowing the Professional to verify order details, total final price, and make changes before finalising the order.
All products in the order are subject to availability. In the event of unavailability of one or more requested products or supply difficulties, this will be indicated on the website. If not, Kinetico commits to contacting the Professional as soon as possible to inform them of any substitute products of equal quality and value or the upcoming availability date. The Client will then have the option to wait until the product is available or to cancel the order, in whole or in part.
Any offer made by Kinetico is subject to the validity period indicated therein or, failing that, for the period accessible to the user.
PRICE
Product prices are in euros, excluding VAT, and are understood to be "ex-works" from Les Franqueses del Vallès (Barcelona) (EX WORKS), including packaging. All taxes, duties, and any other expenses are the responsibility of the Professional user. Shipping costs are not included, except under special conditions previously agreed upon between the parties.
Kinetico reserves the right to modify product prices at any time. However, these changes will not affect orders that have already been confirmed prior to the variation.
PAYMENT AND INVOICE
Accepted payment methods are:
Bank Card: Accepted cards are Visa and Mastercard. By clicking on “Authorise Payment,” the Client declares that they are the holder of the selected payment method and have express authorisation for the bank operator to charge the corresponding amount to their bank account. The credit card is subject to checks and authorisations by the issuing entity, and if the entity does not authorise the payment, Kinetico will cancel the order.
Kinetico uses a secure payment gateway for card transactions. Entered bank details are encrypted and securely transmitted to the bank's servers and subsequently verified with the issuing bank to prevent potential fraud and abuse.
Bank Transfer: The order will not be confirmed until the Client sends proof of the transfer to portal@kinetico.eu or, failing that, to the email address of their contact person (sales assistant) at Kinetico.
The order will be confirmed upon payment validation and confirmation.
Kinetico will send an email confirming the order, detailing the purchased products, prices, discounts, and expenses.
Additionally, the Client will receive the invoice for the order at the email address listed in their portal profile.
Upon placing and accepting the order, it will be determined who carries out and/or assumes the transport cost. If the Client is responsible, the invoice will reflect the corresponding cost if it has been contracted by Kinetico.
DELIVERY
Products will be delivered to the Client at the delivery address selected on the Portal and previously recorded in Kinetico’s system, as specified before purchase confirmation.
The delivery time and expected date will be indicated in the order summary and the confirmation email. Deliveries will occur from Monday to Friday, excluding public holidays.
The indicated delivery times are approximate, and Kinetico will strive to meet the expected delivery date. Kinetico will not accept penalties and disclaims all responsibility for delays due to force majeure or circumstances beyond the company's control. In case of delivery delays within the indicated period, this does not entitle the Client to cancel the order or claim any compensation from Kinetico.
The shipment will be notified to the Client via email once it leaves the warehouse, indicating the transport agency.
An order is considered delivered when the carrier delivers the product(s) to the indicated address and to the Client or a third party designated by the Client, evidenced by the signature on the delivery receipt.
Kinetico is not responsible for the inability to deliver the product(s) due to errors in the data provided by the Client.
Kinetico reserves the right to cancel any order when deemed appropriate, notifying the Client and justifying the decision not to fulfil the order due to causes beyond its control or force majeure, such as traffic accidents, adverse weather conditions, or others. In these cases, the Client will have the option to receive a similar new order when possible once the external causes are resolved or to be reimbursed for the paid price.
The Client must inspect the goods upon receipt, noting any detected anomalies on the delivery note. Additionally, Kinetico must be notified of the incident via email at portal@kinetico.eu within 24 hours of receipt, attaching photographs of both the product and its packaging. Kinetico will not be responsible for any replacements without compliance with these conditions.
RETURNS
Returns are not accepted unless due to shipping errors by Kinetico or defective products covered by warranty. In such cases, to proceed with the return, the invoice and corresponding prior order must be provided. Failure to provide this documentation will result in the denial of the merchandise return. In any case, no returns will be accepted without prior written authorisation from KINETICO. If agreed upon, the material must be sent properly packaged, with shipping costs prepaid, to our warehouses in L’Ametlla del Vallès. Returns of special orders tailored to the characteristics and plans requested by our clients will not be accepted under any circumstances.
Corresponding credits will be noted in the account and deducted from future invoices.
CANCELLATION
Without prejudice to other claims that may correspond to Kinetico, we reserve the right to terminate any transaction in the event of the Client's breach of any of these conditions, as well as in cases of partial or total non-payment of an order, delays in payment for previous supplies, existing claims against the distributor, or indications of insolvency or failure to meet their obligations as a business entity.
RESERVATION OF TITLE
Kinetico reserves ownership of the sold goods until the buyer has made all payments, reserving the right to withdraw them, in whole or in part, from the Client's premises.
WARRANTY
Kinetico Spain, S.L.U. commits to honouring the legal warranty of the products and services offered on its website, in accordance with applicable legislation and Kinetico's general terms and conditions of sale.
CUSTOMER SERVICE
For any questions, inquiries, requests, suggestions, or incidents, you can contact us via telephone at 902 305 310 / +34 936 934 300, by email at portal@kinetico.eu, or by postal mail at the following address: c/Aiguafreda, 8 (Polígon Industrial Ametlla Park), 08480, L’Ametlla del Vallès (Barcelona).
MARKETING AND REGULATORY COMPLIANCE
The Client must maintain a standard of conduct aligned with the ethical principles that should govern business activity, acting responsibly, honestly, and with integrity towards their own clients. The Client must also comply with all applicable regulations, particularly those concerning users and consumers. Furthermore, the Professional shall act in their own name and on their own account, assuming full responsibility for their actions towards their clients, as well as the legal and commercial risks of their business activity. The Professional must also comply with all legal requirements applicable to the exercise of said activity.
APPLICABLE LAW AND JURISDICTION
The legal relationship between the Parties shall be governed by Spanish law. Any legal action that may arise between the Parties shall be submitted to the Courts and Tribunals of the city of Granollers, with the Professional expressly waiving any other jurisdiction that may correspond to them.